IT Service Management (ITSM)

A Tenant Self-Service Building Operations Portal that comprises the full stack of ITSM modules & Tenant Inventory, ITSM enables IT teams to manage the end-to-end delivery of IT services to customers. A typical ITSM scenario could involve new hardware requests. A user would submit their request through a portal, fill out a ticket, and kick off a repeatable workflow. Subsequently, the ticket would end up in the IT team’s queue, where incoming requests are addressed and sorted according to importance.

ITSM oversee all kinds of technology, ranging from servers to business-critical software applications. Good ITSM software promotes cross-team collaboration, empowers end-users, and automates mundane work so that everyone gets more time to focus on what matters most to them. ITSM leads to productivity and efficiency gains, and also brings IT into alignment with business goals, standardizing the delivery of services based on resources, budgets, and results. It reduces risks and costs and ultimately improves the customer experience. 

Common Benefits of ITSM:

• Aligning IT teams with business priorities
• Enabling cross-department collaboration (e.g. IT, FM, and Operations)
• Bringing development teams and IT teams together through streamlined project management approaches
• Empowering IT teams to continuously improve and share knowledge
• Improving request coordination for a more efficient service 
• Promoting customer-centricity with better processes and self-service 
• Faster responses to major incidents, and preventing future ones