Internet Protocol (IP) Telephony

A business phone system is more than just a telephone on the office desk. It is the gateway to your business. It is in a business phone system where companies provide customer service and help ensure professionalism is in place.

IP Telephony or Voice over Internet Protocol (VoIP)

Feature

IP Telephony

VoIP

Reliability
    • Does not work during internet failures
    • Outgoing calls won’t go through during an internet failure, but the system can still operate during emergencies and incoming calls will go to voicemail

Cost
    • Low monthly operating costs, regardless of the number of users
    • Lowest cost
    • No equipment and maintenance is required
    • All calls (including long-distance / international) do not incur additional charges
    • Fixed monthly subscription fees

Scalability
    • Maximum users and numbers limited by bandwidth
    • Remove/add users easily and the amount billed will adjust accordingly
    • Can use multiple international and local numbers on the same system

Same

Sound Quality
    • Sound quality relies on a strong internet connection
    • Fibre optic cables generally eliminate any quality issues

Same

Flexibility
    • Simple systems, but still require dedicated phones that pin users to their desks
    • Receive calls from any device at any location
    • Users can connect via computer, smartphone, or another internet-connected device

Functions
    • Presence
    • Call forward
    • Follow-me
    • IVR (Interactive Voice Response)
    • Voicemail
    • Call recording
    • Paging
    • Call parking
    • Call transfer
    • Call hold
    • Call-waiting
    • IVR (Interactive Voice Response)
    • Call transfer
    • Call queues
    • Voicemail
    • Call waiting
    • Conference calling
    • External integrations to a customized system

 

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